Kingdom Conquest II

FAQ

In-App Purchases

QHow do I make in-app purchases?
AThe in-game currency “CP” can be purchased from the “Shop” or “Pack” menu from the game itself.
QAre there any limits to the items?
ACertain items have limited duration upon use and details can be found in the in-game “Shop” menu.
3 General Types Exist: “Effect is immediate upon use.”, “Effect lasts for 7 days.”, and “Effect lasts for 30 days.”
QI want to deregister my account. Can have my purchases refunded?
APlease be aware that we do not offer refunds on purchased items.
QWill I ever be billed without my permission?
AUnless the user specifically goes through the CP purchase process, you will not be billed.
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General Information

QDo I have to pay in order to play “Kingdom Conquest II”?
ABasic gameplay is free-to-play with available in-app purchases.
QIf my question isn’t answered here, how do I contact Customer Service?
AOur Customer Service site contains additional troubleshooting guides and announcements.
You can also submit a request there for direct assistance.
http://help.kingdomconquest.com
QIs there a Kingdom Conquest II Wiki that features guides, tutorials, stats, additional FAQs,
and more helpful game information?
AYes! Check out the official Kingdom Conquest II Wiki available at IGN.com here
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ID/Account

QHow do I change my password?
AFrom the app's title screen, tap “Options” -> “Account Management” -> “Change Password” to do so.
QCan I retire or delete my account?
AUnfortunately, accounts cannot be retired or deleted from the game app.
QCan I carry over my ID when changing to a new device?
AFor information regarding device changes, please view the FAQ listed under the information sidebar in the title screen.
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CP

QWhat is “CP”?
A“CP” is the in-game currency used for purposes such as expediting construction, increasing dungeon dispatches, and other useful functions.
Function details can be viewed under the in-game “Shop” menu.
QWhere do I make “CP” purchases?
AFrom the in-game “Shop” menu, tap the "Buy CP" button to make purchases.
QWill my “CP” ever expire?
A“CP” does not have an expiration date.
QCan CP be transferred to other worlds or accounts?
ACP transfer of any kind is not possible and is restricted.
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DP

QWhat is “DP”?
A“DP” is the in-game points for purposes such as skill synthesis and auction bidding.
QHow do I get more “DP”?
A“DP” can be gained from actions such as login bonuses, quest rewards, facility destructions, and conquering towers.
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Other

QHow do I report cheaters?
AIn the information sidebar from the title screen is a “LINK” tab.
Select the customer support link and please report any cheaters there.
QWill there be server maintenances?
AMaintenances may occur when deemed necessary.
Maintenance announcements will be made before and after in the information sidebar from the title screen.
QI would like to know the requirements.
AFor the latest device support, please view the please view the FAQ listed under the information sidebar in the title screen.
QHow do I report any discovered bugs or issues?
AIn the information sidebar from the title screen is a “LINK” tab. Select the customer support link and please report any cheaters there.
QWill my feedback and requests be reflected to the game?
AIn the information sidebar from the title screen is a “LINK” tab.
Select the customer support link and please select the “Feedback & Requests” tab.
Requests will be considered in the order of highest requests received.
QWhat kind of penalties will I receive if I violate the EULA?
AIn the event that investigations show a clear action of malintent and violation of the EULA, certain penalties will be given.
Penalties can range from temporary suspension to permanent account bans.
App Store

Compatible iPhone/iPod touch/iPad games are distributed through the AppStore.

  • * For more information about the AppStore, please refer to the Apple website.
  • * All trademarks and tradenames are the properties of their respective owners.
Google play

Compatible Android games are distributed through GooglePlay.

  • * For more information about GooglePlay, please refer to the Google Play website.
  • * All trademarks and tradenames are the properties of their respective owners.
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